FAQ
Frequently asked questions
Quality, storage, delivery, payment: everything you ask us most often.
What makes Oliviera olive oil “extra virgin”?
Our extra virgin olive oil is obtained exclusively by first cold pressing (below 27 °C), without any chemical treatment, in line with the extra virgin standard (acidity ≤ 0.8 %). Every batch is checked and tasted before shipping.
Where do your olives come from?
All our olives come from our family farm in the Chaouïa, near the village of El Gara, 50 km from Casablanca. We handle every step, from the tree to the bidon, which guarantees full traceability.
How does delivery work?
In Casablanca, delivery costs 50 MAD, from our distribution point in Maârif (223 Bd Brahim Roudani). Outside Casablanca, contact us after your reservation and we will arrange transport with you.
Which payment methods do you accept?
The 20% deposit is paid online by bank card when you reserve, on the secure page of our payment provider Zazu (3-D Secure): your card details never pass through our website. The balance is paid on delivery or before shipping, as agreed with you.
Can I return or exchange my oil?
A delivered bidon is not taken back or exchanged: it is a food product and we cannot put it back on sale. You do, however, check your bidons in front of the driver, we replace any damaged or leaking bidon, and if you paid the balance before shipping, it is refunded if you cancel before the bidons leave. The 20% deposit that confirms the reservation is not refundable. It is all set out in our return policy.
How should I store my olive oil?
Keep your bidon closed, away from light and heat, between 14 and 20 °C. For daily use, pour some into a small dark glass bottle. Stored well, an extra virgin olive oil keeps its qualities for 18 months.
Why does your extra virgin olive oil tickle the throat slightly?
This slight peppery kick, called pungency, is the signature of polyphenols, the natural antioxidants of freshly pressed olives. It is a sign of freshness and quality, not a defect. Our oil still stays smooth and pleasant on the palate.
What are your prices?
One price, straight from the farm: 89 MAD per litre, that is 445 MAD per 5 L bidon, whatever the quantity. We sell minimum 4 bidons (20 L) and up to 40 bidons, by reserving the new harvest with a 20% deposit. Above 40 bidons, ask us for a quote.
Which oil do you sell this season?
Just one: the 2026 new-harvest oil, hand-picked on our farm in El Gara and cold-pressed within six hours of picking. Every batch is analysed after extraction, and we share the results, including acidity, as soon as they are available.
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