Return, replacement and cancellation policy

We sell a food product in 5 L bidons. Once a bidon has left our distribution point, we no longer control its temperature, its exposure to light or whether it has been opened: we cannot put it back on sale, nor vouch for its contents to another customer.

For that reason, a delivered bidon is neither taken back nor refunded, even unopened. That rule is what the rest of this page builds on — and the reason we insist on the check at delivery.

This is the moment that matters. Take a minute, in front of the driver, to check:

If a bidon is damaged or leaking, refuse it in front of the driver: we replace it. If you only notice once home, write to us the same day on WhatsApp with a photo of the bidon and its label, and we replace that bidon.

If a bidon is missing compared with your order, or the delivered quantity does not match, tell us: we deliver what is missing, at no extra cost.

If you paid the balance before shipping and cancel while your order has not shipped yet, we refund that balance, delivery included (50 MAD in Casablanca). The 20% deposit is kept (see below). The refund goes back to the payment method used; how long it then takes depends on your bank.

Once the bidons have left for delivery, cancellation is no longer possible: the delivered-bidon rule applies from then on.

A reservation is confirmed by a 20% deposit. That deposit is what lets us plan the harvest: it sets the volumes we pick and press, and the quantity we hold for you. It is therefore not refundable if you give up your reservation.

The balance is only paid on delivery or before shipping, as agreed with you. If your situation changes (quantity, date, city), write to us before delivery: we will look for a solution with you.

This page describes what we commit to. Outside these cases, write to us: we are a small family farm, we look at each situation one by one, and we reply within 24 hours.